WHO SHOULD TO CONTACT IF I HAVE QUESTION?
HOW CAN I CANCEL OR CHANGE MY ORDER?
WHAT ARE SHIPPING TIME AND COSTS?
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
1. For United States, Canada, United Kingdom, France, Belgium, Germany, Australia customers:
|SUPER SAVINGS||USPS, E-packet Savings||13-15 days||US$3.10|
|STANDARD||EMS, FedEx, UPS||7-10 days||US$29.40|
|EXPEDITED||DHL, TNT and other express||3-7 days||US$49.30|
2. For Other Countries:
|SUPER SAVINGS||E-packet Savings||13-22 days||US$5.20|
|STANDARD||EMS, FedEx, UPS||13-25 days||US$32.70|
|EXPEDITED||DHL, TNT and other express||8-15 days||US$52.40|
5. For South Africa Customers:
* Please note:
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes 2-5 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch.
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number.
We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket at email@example.com, we will get back to you within 24 hours.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Klozetstyle cannot declare purchased items as a gift or list an amount that lower than the actual product price.
HOW CAN I RETURN MY PURCHASE?
DO YOU PROVIDE ANY WARRANTY?
WHAT PAYMENT METHODS CAN I USE?
Klozetstyle accepts the following payment methods:
- Credit/Debit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is placed.
Klozetstyle features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online. If you don't have a PayPal account, you can use Paypal Express checkout which you will enter your credit card details. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
- Klarna: Buy now pay later with Klarna. Pay in 4-interest free installments. Find out here.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
30 Day Return and Refund Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
How to Reach Us
Email us at firstname.lastname@example.org and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Klozestyle's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price or resend for free a replacement at our expense. This solution is only when Klozetstyle is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund for a partial of the original product price. All and any shipping fees are non-refundable.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
Additional notes about Warranty
All returns must first be approved by our customer service team;
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
We do not accept returns on intimates, lingerie, swimwear, and discounted items, unless a customer received a wrong item or the item was faulty.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase or send us the transaction/order number to our Customer Care team at email@example.com
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us first at firstname.lastname@example.org. So that we can send you the address where you mail the product.
Some items have free return label, some have not. If your purchase has no free return label, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
PayPal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.